FREE SHIPPING to Canada and USA on orders over $50 CAD Over 10 NEW Lash Styles and restocked on your favourites!

FREE SHIPPING to US and Canada On orders over $50 CAD Over 10 NEW Lash Styles!

Frequently Asked Questions

You’re interested in our products, but you have questions. We’ve curated answers to save you time! Check out our tabs below, sorted by topic of interest, and hopefully, you can find what you’re looking for. If not, do not hesitate to click the live chat button at the bottom right of your screen and ask!

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Can I reuse these lash extensions?

Yes, but you must clean and store them properly to ensure quality. You can reuse them up to 5 times with careful cleaning.

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How do I clean the lashes?

Soak the lashes in 90% rubbing alcohol for at least 20 minutes but no longer than 1 hour. Soaking them for longer may deteriorate their quality. Clean one lash at a time and air dry completely before storing or reapplying.

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Will I lose or damage the lashes if I fall asleep while wearing them?

One of the key highlights of our lash products is that you can go to sleep while still wearing them. They will maintain a strong bond on your actual lashes unless you press your face into your pillow or roll around too much. You will likely lose a band or two. For best results, sleep on your back.

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Is the Marque Lashes bond/glue waterproof?

Our bond product is water-resistant. For the first 12 hours after application, avoid any contact with water. Your lashes will survive a quick dip in the pool while keeping your head above water, but diving in will weaken the adhesive. Like your phone, even though it's water-resistant, you'll want to keep them dry!

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How can I prevent the bond/sealer/remover containers from becoming sticky?

After every use, you will need to wipe the edge of the cap. If this location remains uncleaned, the residue buildup will lead to the dreaded sticky mess.

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How much bond/glue should I be using on the band?

Small dabs at the base of the lashes. If you brush it like a mascara, make sure you use very little bond to reduce clumping. Remember, less is more!

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How do I sign up for an account?

There are two ways to create an account. Click the My Account link on the top menu, or you can click the checkbox during checkout marked, "Create an account?"

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Which payment system does Marque Lashes use?

We use Stripe as our primary payment system. Paypal is our secondary checkout option should you prefer that method. Google Pay and Apple Pay also go through Stripe.

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How is my personal information secured?

Your transaction is secured from start to finish. We use Cloudflare DNS and SSL to ensure your data is not provided to malicious parties. Our server also has a Certified Authority(CA) SSL. As an added security measure, we do not save any payment information on our database as that information is sent directly to either Stripe or Paypal. For more information on CA SSL please visit this link.

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What is the website built with?

We use the Wordpress CMS as our base. Our store and transaction system is WooCommerce. CSS/PHP/HTML generator and theme is Divi, along with many Divi based plugins. Anything that cannot be achieved with the above apps or has a plugin price tag that is too expensive, we use Notepad++

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My order is still processing. How will I know when it has shipped?

Once your order has shipped, we manually change your order's status to, "Completed." This will change the order status within your account info on the website. If you have accepted to receive e-mails from us, our system will send out an automatic e-mail notifying you that your order has shipped.

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